As a nurse, receiving notice of a complaint filed with the North Carolina Board of Nursing (NCBON) can trigger a great deal of anxiety and frustration. While it’s true that you may have a complex process ahead of you, you don’t have to be a passenger.
You have the right to present your perspective, defend your position, and be represented by a professional license defense attorney. With the right approach and legal guidance, you can actively fight back against BON complaints and protect your reputation, license, and future.
The first step in mounting a strong defense is understanding what you’re up against.
Most BON investigations begin with a complaint, which could come from an employer, coworker, patient, or even a member of the public. Once a complaint has been filed, the Board may request your response, conduct interviews, or review records before deciding whether to take disciplinary action.
The disciplinary process is governed by multiple critical deadlines, so it’s important to review all information carefully as it becomes available. Failing to do so can cause you to inadvertently waive your right to respond.
It’s normal to feel a sense of urgency around sharing your side of the story, but shooting from the hip can backfire. Statements you make early in the process may be taken out of context or used against you later.
You aren’t required to respond immediately, and you have the right to consult an attorney before doing so. Regardless of your plan for your defense, it’s wise to gather your thoughts and engage in big-picture thinking before you commit to any statements.
Don’t assume silence equals guilt. It can give you and your defense team the time necessary to craft a clear, thoughtful response.
You don’t have to sit back and wait for the Board to hand down a decision. You’re allowed to submit evidence, documentation, and witness statements to support your case.
A solid paper trail and clear narrative can provide important context for your actions, correct misunderstandings, and show the Board that you take the matter seriously.
If you’ve been reported to the BON, you may be concerned that hiring an attorney might “look bad.” In reality, bringing in legal support is a savvy move that conveys you are serious about your defense.
An experienced professional license defense attorney can:
Regardless of whether your case gets escalated to a formal hearing, the way you conduct yourself during the Board of Nursing’s investigation can greatly influence the outcome.
Be respectful of deadlines, professional in your communications, and compliant with the Board’s request. Even if you feel strongly that the complaint was the product of a misunderstanding, don’t contact the complainant or engage in any behavior that could be construed as retaliatory.
Your tone, timing, and cooperation can all impact how your case is viewed — and whether the Board believes you are capable of safe and ethical practice moving forward.
A disciplinary hearing before the NC Board of Nursing is a serious procedure that can have far-reaching consequences for your career. Invoking the full extent of your rights as a licensed professional isn’t suspicious — it’s smart.
Nurses facing BON complaints have:
Having a legal advocate by your side is a great way to ensure that these rights are not overlooked or violated during the investigation.
